"We can confirm reports of an FCC investigation into mystery fees that appeared on Verizon Wireless bills costing over 15 million Americans tens of millions of dollars," Michele Ellison, FCC enforcement bureau chief, said in a statement.
Verizon issued a refund to 15 million customers this weekend, and most of those customers will see a $2 to $6 credit on their November bills. Complaints have been filed with the FCC for over three years now, and many wonder why it took that long to issue the refunds and fix their faulty billing system. It looks like the refunds won't be enough for Verizon now.